SHIPPING & RETURNS
SHIPPING POLICY & TRACKING
For every online purchase, www.DistortedPaintings.com works especially with Art Solution in all delivery process for the caring of orders to its final destination. Globally, the acquires are responsible for all shipping costs. When the acquire requests an artwork, the location of delivery must be provided in order to send the invoice by email as all the case are unique depending of the selected artworks. As the order is sent, the confirmation and the tracking number will be provided via email. For separate art pieces, the delivery will be sent to the acquirer in different packages with a confirmation by email in order to located them. For all additional frames, depending on the selected choice, please consider a minimum of 7 business days of production.
www.DistortedPaintings.com provides three shipping options for Canada orders:
1) Canada Post - Local priority (National delivery): Delivery within the next day to 2 days
2) Canada Post - Accelerated delivery (Local to national): Delivery from 1 day to 7 days
3) Canada Post - Standard expedition: Transit delivery from 4 to 9 days
For any shipments outside Canada, www.DistortedPaintings.com works with Canada Post International Economy Service: Transit delivery from 4 to 9 days.
The acquirers will be contacted in any cases of uncommon cases and oversized custom orders to set a beneficial shipping option.
RETURN & EXCHANGE POLICY
Returns are acceptable only for damage during shipping. If it occurs, please contact: DistortedPaintings@gmail.com within 7 days of delivery to claim it. Please provide all the details and pictures to evaluate the quality issue. If it is reparable, www.DistortedPaintings.com will take care to fix the issue and pay the extra fee of transportation back to the location. If it is not reparable www.DistortedPaintings.com will refund the acquirer. www.DistortedPaintings.com has the discretion and the right to evaluate each case separately and to determine the option of refund based on the quality issue.
Exchanges are also acceptable for lost or damaged artwork during shipping. www.DistortedPaintings.com will present a selection of artwork of similar value for possible exchange.
The acquire agrees to respect the return, exchange & refund policy with the non-reimbursable and exchangeable item by purchasing art on www.DistortedPaintings.com.